Job Title RSD Officer
Type Internal/External
Type Of Contract Fixed Term Appointment

Vacancy Notice JO/VA/2019/058
Position Number 10016802
Number Of Vacancies 1
Location Amman,Jordan
Position Grade National Officer
Closing Date 2019-07-14
Organizational Context
The RSD Officer is the Supervisor of the Refugee Status Determination (RSD) team and directly manages and oversees UNHCR's RSD procedures and decision-making as well as related activities in the operation.  The RSD Officer is responsible for developing an operation-specific RSD strategy to promote the effectiveness of RSD as a protection tool in the operation and maximize the efficiency and quality of RSD decision-making.  The RSD Officer provides day-to-day supervision, direction and support to UNHCR staff engaged in RSD and related activities (including Reception, Registration and RSD), monitors the efficiency and quality of RSD decision-making, and reviews and endorses RSD decisions.  

The RSD Officer advocates with and supports Government authorities and legal partners in establishing and strengthening fair and efficient RSD procedures and RSD decision-making and develops and implements awareness-raising and training initiatives in this area.   

The RSD Officer liaises with other RSD operations in the Region, the Regional RSD Officer, the Bureau and the RSD Unit in DIP to promote regional and global consistency in RSD procedures and decision-making and to contribute to develop and enhance regional and global RSD standards and policies.
Functional Statement
Accountability (key results that will be achieved)

- The operation has a clear and coherent RSD strategy which reflects UNHCR’s country, regional and global priorities and objectives and complies with UNHCR’s age, gender and diversity (AGD) policy.
- UNHCR's RSD procedures are implemented in accordance with relevant UNHCR standards and policies, including policies related to Age, Gender, and Diversity mainstreaming (AGDM).
- Persons of concern have fair and transparent access to the RSD procedures.
- The integrity of RSD procedures is ensured through the prevention, identification and appropriate addressing of fraud in the RSD process and the timely identification of persons not eligible for refugee protection.
- The quality and efficiency of RSD procedures and decision-making are maximized through the implementation of appropriate case management strategies and the progressive development of the capacity of RSD staff.   
- The RSD capacity of Government authorities and legal partners is progressively improved.

Responsibility (process and functions undertaken to achieve results) 
- Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD.
- Contribute to the development of the RSD strategy and support senior management to ensure that the RSD strategy is fully and effectively integrated into the Country Operations Plan.
- Contribute to the development and enhancement of regional and global RSD standards and policies.
- Supervise and oversee RSD and RSD-related activities to promote full compliance with written Standard Operating Procedures (SOPs) for all aspects of the RSD operation and other relevant standards and guidelines.
- Design, implement and revise, as required, operation-specific SOPs for all aspects of the RSD operation in accordance with applicable standards and policies, including the UNHCR AGD policy and Forward Plan, ensuring the prioritisation of persons with specific needs.
- Review and endorse RSD decisions and provide appropriate feedback and guidance to RSD staff.  
- Conduct RSD interviews and draft RSD Assessments for complex or sensitive RSD cases in accordance with applicable standards and guidelines.
- Maintain accurate and up-to date records and data related to all work on individual cases.
- Prevent and identify fraud in RSD through oversight, advice and guidance to UNHCR staff, partners and persons of concern.   
- Monitor RSD trends and regularly and systematically compile and analyse RSD statistics related to RSD case processing in order to identify and respond to issues impacting on the efficiency or quality of RSD decision-making and to maintain an accurate assessment of the capacity and resource requirements of the operation.  
- Liaise regularly with other RSD operations in the Region, the Regional RSD Officer, and the Bureau and the RSD Unit in DIP to ensure appropriate information exchange.
- Develop and maintain processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policy and practice.
- Advocate with and support Government authorities and legal partners to establish and strengthen fair and efficient RSD procedures and RSD decision-making.
- Regularly assess training needs of UNHCR staff engaged in RSD and related activities and provide on-going training and coaching on legal and procedural RSD issues.
- Regularly assess training needs of Government authorities and legal partners and develop and implement RSD training initiatives. 
- Evaluate and project RSD staffing and financial needs using the RSD Staffing Benchmarks; advocate with senior management for the allocation of appropriate human, material and financial resources.

Authority (decisions made in executing responsibilities and to achieve results)

- Approve decisions to accelerate and to re-open RSD processing for cases meeting established criteria.
- Enforce compliance by UNHCR staff engaged in RSD and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the RSD operation.
- Decide and endorse RSD decisions. 
- Negotiate and take initiatives with external partners on RSD-related issues.
- Clear RSD, and RSD-related, documents and reports for internal use.
Required Competencies
Managerial Competencies
- Empowering and Building Trust
- Managing Performance
- Judgement and Decision Making
- Strategic Planning and Vision
- Leadership 
- Managing Resources

Cross-Functional Competencies
- Analytical Thinking
- Planning and Organizing
- Policy Development and Research
Essential Minimum Qualifications and Professional Experience
- Undergraduate degree (equivalent of a BA/BS) in Law, Political Science, International Relations or another related field plus minimum 6 years of previous work experience relevant to the function preferably in the area of refugee protection, human rights or international humanitarian law. Graduate degree (equivalent of a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Minimum 3 years of experience working directly with procedures and principles related to the adjudication of individual asylum claims in RSD procedures.
- Knowledge of International Refugee Law and Human Rights Law and ability to apply the relevant legal principles. 
- Thorough knowledge of the "Procedural Standards for Refugee Status Determination under UNHCR's Mandate" and other guidelines and standards governing UNHCR's mandate RSD activities. 
- Excellent drafting and report writing skills.
- Knowledge of English and UN working language of the duty station if not English.
- very good knowledge of local language and local institutions is essential.
Desirable qualifications & competencies
- Experience as a decision-maker in UNHCR or Government RSD procedures is highly desirable.
- Experience in providing legal representation to asylum seekers in UNHCR or Government RSD procedures.
- Ability to draft legal opinions.
- Experience in supervising a team.
- Training and coaching experience.
- Experience in working with vulnerable or traumatized individuals. 
- Completion of UNHCR's RSD Learning Programme, COI Learning Programme, Protection Learning Programme, or Management Learning Programme.
Operational Context
- With more than 746,000 registered refugees, including some 90% from Syria, Jordan is among UNHCR’s largest operations.
- Other refugee groups include refugees from Iraq and Sudan as well as 54 other countries. 
- UNHCR Jordan is mainly an urban refugee operation, with 80% of refugees living out of camps.
- Key areas of the urban programme include nationwide outreach and home visits to identify and track Syrian refugees, a cash assistance programme for the most vulnerable families, mobile registration teams, urban helpdesks, and coordination with CBOs, national partners and municipalities.
- The UNHCR Jordan operation is complex, dynamic and innovative and often implements its programmes through original approaches, maximising the use of advanced technology to make its programmes constantly more efficient. The operation moves at high speed and requires regular adaptability and flexibility. 
- The RSD Officer is responsible for the effectiveness of RSD as a protection tool in the operation and maximizing the efficiency and quality of RSD decision-making.  The RSD Officer provides day-to-day supervision, direction and support to UNHCR staff engaged in RSD and related activities, monitors the efficiency and quality of RSD decision-making, and reviews and endorses RSD decisions.  
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Consent

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

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