Job Title Associate External Relations Officer
Type Internal/External
Type Of Contract Fixed Term Appointment- Initial for one year

Vacancy Notice JO/VA/2019/081
Position Number 10031972
Number Of Vacancies 1
Location Mafraq- Jordan
Position Grade National Professional Officer (NOB)
Closing Date 2019-07-19
Organizational Context
Direct supervision is normally exercised by the (Snr) External Relations Officer or Representative who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ. External contacts are with a broad range of partners and stakeholders, including inter alia, government, media, embassies, donors, UN agencies, NGOs and other national and international organizations, as well as general public on matters of importance to the Organization.
Functional Statement


- UNHCR Country Office is informed of the implications of political, cultural and social developments that may affect UNHCR’s activities in the country. 
- External partners are informed regularly on all aspects of the protection and well-being of persons of concern and the status of UNHCR operations.
- Missions from Headquarters, donors, the press and media are well received and briefed. 
- Quality proposals for funding, as well as narrative and financial reports are submitted in a timely fashion to donors in coordination with respective Bureau and DRRM/PSFR.


- Stay abreast of the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.
- Assist the implementation of a communications strategy that generates support for UNHCR’s operations from external partners (e.g. the general public, governments, partners, media, academia, NGOs, private sector and persons of concern).
- Assist in the dialogue with donors and embassies and provide relevant information on UNHCR operations and financial requirements by organizing regular briefings, bilateral meetings and missions and responding to donors’ requests for information on ad hoc basis.
- Through a consultative process with headquarters, disseminate information on UNHCR’s global funding situation and mobilize additional funds to implement programmes and projects aimed at enhancing the quality of protection for persons of concern in the country operation.
- Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles. 
- Draft narrative and financial reports on contributions in compliance with specific donor requirements. 
- Monitor earmarking level of funding for UNHCR Country operation and ensure appropriate visibility for donor contributions in compliance with UNHCR guidelines and specific donor requirements. 
- Participate on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools.
- Assist in the management of information flows within the country operations by identifying priority matters, securing, analysing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
- Consolidate information on UNHCR’s country operations and identify appropriate messages for campaigns and appeals.
- Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate.
- Support the management of media relations by, inter alia, responding to direct queries, publishing press releases, handling interview requests and organizing regular briefings and visits to country operations.
- Promote visibility of UNHCR’s work and advocate for support for the people of concern through providing inputs for social media and other web content.
- Organize missions to the field and press briefings for external parties as required.
- Perform other related duties as required.


- Implement all aspects of a communications strategy.
- Represent UNHCR on behalf of senior management in fundraising and communication priorities in inter-agency initiatives and fora.

Required Competencies

Managerial Competencies

Empowering and Building Trust

Cross-Functional Competencies

Analytical Thinking
Innovation and Creativity 
Political Awareness

Essential Minimum Qualifications and Professional Experience
- Undergraduate degree (equivalent of a BA/BS) in Political or Social Sciences, International Relations, Journalism, Communications, or other related fields plus minimum 3 years of previous work experience relevant to the function. Graduate degree (equivalent of a Master’s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.
- Highly developed drafting ability in working language of duty station.
- Knowledge of English and UN working language of the duty station if not English.

***For National Officer positions, very good knowledge of local language and local institutions is essential (Arabic).
Desirable qualifications & competencies
- Experience in (UNHCR) humanitarian operations in the Field.
- Excellent computer skills (MS Word, Excel and Power Point essential), exposure to graphic design software.
- Fund-raising and programming/programme management experience.
- Excellent communication skills.
- Experience of working with social media. 
- Knowledge of additional UN languages.
Operational Context
UNHCR Jordan has expanded its protection capacity to field locations including Mafraq in service to refugees and persons of concern under its mandate. The Sub-Office in Mafraq covers the Zaatari Refugee Camp, Raba’a Al Sarhan Reception Centre, and Urban refugees living in Mafraq governorate. More than 160,000 refugees have been registered in the area covered by the Sub Office (urban and camp refugees), with the highest being Syrian and a few of other nationalities.  Registered refugees are provided with protection and services as per mandate in coordination with other partners and organizations. The External relations unit operation in Sub-Office Mafraq covers all visits to Zaatari camp and Mafraq urban area. The unit caters to a minimum of eight visits from different entities including media outlets throughout the week, other functions include updating factsheets, preparing agendas, coordination with other unit on profiles of media and people story, families and household visits, liaising with the NGOs and government counterpart for the site visits, needed clearance, permits, updating the FAQ for the operation and visitors’ log. The units is a focal contact to external stakeholders requiring on various aspects of activities and information under the Areas of responsibility of Sub Office and links to partners.   

The Associate External Relation Officer assists the senior management on issues concerning external relations and public information activities in the operation. Under the direct supervision of the Head of Sub Office Mafraq, the Associate External Relation Officer has the responsibility to coordinate all external relation issues. The position is key as the incumbent will be responsible for representing the organization to the external parties, as well as establishing and maintaining good work relationships is of importance.

The Associate External Relation Officer assists in UNHCR's media relations and advocacy work, disseminating information on UNHCR’s global funding, drafting of situation reports, briefing notes, background material, talking points, factsheets, press releases, and articles as well as organizing press briefings for external parties.

The Associate External Relations Officer provides day-to-day support to the Head of Sub Office on external relation activities including dialogue with donors & embassies missions and provide accurate information about the operation, mobilize additional funds to implement special projects, drafting of situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles and assist the Head of Office on Support the management of media relations 

The Associate External Relation Officer collaborates closely with the other UNHCR Units including Protection, Programme and Field Unit as well as with Government authorities and partners on the preparation of the external missions’ visits to the operation and communication with communities.
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The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.