Refugee returns is a main operational trajectory of the UNHCR Jordan operation, with the Repatriation Unit being the main unit entrusted with all aspects of refugee returns. The role of the Repatriation Associate within the Unit will be to provide support across a variety of activities that the Unit is engaged in, including counselling, information provision, analysis, data gathering, building and maintaining relations with relevant authorities, capacity building and coordination with various entities (internal/external). Experience in protection and working with refugees or other displaced persons, and knowledge of relevant laws is essential. Furthermore, the candidate will need to demonstrate an ability to interact effectively with refugees on sensitive topics while considering an age, gender, and diversity approach, as well as demonstrate an understanding of how return operations unfold. Contextual knowledge of Jordan and Syria is indispensable for this position.
Specifically, the role will require that the incumbent broadly extend support to the ‘Counselling, Information and Coordination’ team and/ or to the Border team within the Unit. This includes (but is not limited to) the following activities/ responsibilities: Counselling and information provision for refugees planning or thinking about returning, including conducting return counselling, voluntariness assessments, and information sessions. Data collection and analysis, including participation in FGDs and intention surveys. Support coordination, in particular regular Durable Solutions WG meetings and data collection activities with relevant partners as applicable. Border support, including accompanying refugees through border exit process at Jaber border, general support to return monitoring, identifying and finding solutions to issues faced by refugees at the border, and liaising with authorities where appropriate. The candidate will furthermore be expected to keep abreast of return related developments relevant to the region and globally.
The candidate should be flexible, a good team player, have strong inter-personal skills/ creative and demonstrate a commitment to continuous learning. He/ she may be expected to support roles and activities that are outside the scope of the job description due to the fluid nature of the work of the Unit. He/ she must be fluent in both English and Arabic, and easily communicate in both. It is also desirable that he/ she have experience in coordination and stakeholder management. The selected candidate must be able and willing to travel to different locations within Jordan where UNHCR has presence when required (e.g. Mafraq, Irbid, Azraq and Zaatari camps, Jaber border area).