Job Title Registration Assistant
Type Internal/External
Type Of Contract Fixed-term appointment

Vacancy Notice JO/VA/2019/106
Position Number 10030971
Number Of Vacancies 1
Location Amman, Jordan
Position Grade General Services - G4
Closing Date 2019-11-09
Organizational Context
Functional Statement

Accountability           UNHCR's Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standards and policies.

-          Persons of concern have fair and transparent access to registration procedures.



-          Conduct registration interviews in accordance with local SOPs and registration standards.

-          Respond to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.

-          Maintain accurate and up-to date records and data related to all individual registration cases.

-          Identify persons with specific needs and ensure timely referral to protection follow-up as required.

-          Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation

-          Act as interpreter and translator when needed.

-          Perform other related duties as required.


Authority (decisions made in executing responsibilities and to achieve results)

Required Competencies


-          Analytical Thinking

-          Planning and Organizing

-          Technological Awareness

Essential Minimum Qualifications and Professional Experience

          Completion of secondary education preferably with post-secondary training or certificate in social science, statistics, mathematics, information technology or related fields.

-          Minimum 5 years of relevant job experience (3 years with post-secondary certificate/training).

-          Good computer skills.

-          Excellent knowledge of English and local language.


Desirable qualifications & competencies

-          Training in basic principles of international protection.

-          Experience in working with UNHCR proGres software.

-          Knowledge of another relevant UN language.

Operational Context

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The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.