Job Title ICT Associate (Replacement capacity)
Type Internal
Type Of Contract Fixed Term Appointment

Vacancy Notice JO/VA/2019/107
Position Number 10023641
Number Of Vacancies 1
Location Amman,Jordan
Position Grade General Service
Closing Date 2019-11-11
Organizational Context
Under the overall supervision of a (Senior) Regional ICT Officer, the ICT Associate provides reliable and timely ICT services on the application and infrastructure of UNHCR standard ICT services in the Area of Responsibility (AoR). S/he receives technical guidance from Senior Regional ICT Officer or Regional ICT Officer responsible for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no (Regional) ICT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.
Functional Statement

Accountability (key results that will be achieved)
- UNHCR Country offices in the AoR have modern and cost-effective ICT systems.
- UNHCR ICT equipment and data are protected.

Responsibility (process and functions undertaken to achieve results) 
- Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
- In consultation with the Senior Regional ICT officer, establish the ICT requirements in field operations, taking into account the overall IT and Telecom strategy of the region, the operational needs and the security constraints. 
- Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate ICT needs. 
- Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures. 
- Maintain records of the installations and repairs/replacements done and keep the Regional ICT officer fully informed on the status of the equipment.
- Provide each office, where equipment is installed, with full information for their asset management records.
- If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
- Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
- Add or remove users from the Network.
- Assist in the maintenance of accurate records of users and usage of the Network.
- Carry out minor hardware maintenance.
- Provide Technical Briefing/Training on the equipment to local ICT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
- Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
- Perform other related duties as required.

Authority (decisions made in executing responsibilities and to achieve results)
- Decide on appropriate resolution to incidents / problems.
- Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
Required Competencies
Managerial Competencies
- Empowering and Building Trust
- Analytical Thinking
- Innovation and Creativity
- Technological Awareness
Essential Minimum Qualifications and Professional Experience
Essential Minimum Qualifications and Experience:

- Completion of Secondary School or equivalent technical school with formal training and certification on relevant ICT related fields.
- Minimum 6 years of job experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
- Knowledge of computer application packages such as MS Office.
- Fluency in English and working knowledge of another relevant UN language and/or local language.
Desirable qualifications & competencies
Desirable Qualifications & Competencies:

- Knowledge of other UN languages.
- Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. 
- Previous experience in Emergencies is an advantage.
- Training experience.
Operational Context

The ICT Associate, under the supervision of the ICT officer (or most Senior ICT staff in the ICT unit) and in cooperation with the ICT team will be responsible for the delivery of reliable and timely ICT services on applications and infrastructure of UNHCR standard ICT services in the operation.  Based on BO Amman Office, the ICT Associate will also need provide support/advice to sub/field office ICT staff on all ICT matters when required.

The incumbent will be responsible for the provision all ICT support including but not limited to data communications, telephony and conferencing systems, server installation/maintenance, PC and printer installation/maintenance, application support, radio communications and VTS management.  In addition, the ICT Associate will be responsible for raising requisition, follow-up on purchase orders, perform vendor management for local vendors ensuring that critical components are included in the contracts and vendor is delivering as per the contracted terms and specifications.  

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The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.